WHAT WE DO BEST

Our helpdesk is a "one stop shop" for sales, operations and billing requests.

Whether it's a server upgrade, fault, or DNS hell, we quickly take care of it. It doesn't matter who forgot to do it, or who broke it.

MANAGEMENT FEATURES

We offer a range of add on features to keep your servers alive and well. You can buy all, some or none of them according to your requirements for each server.

Daily Backup

Swizzle uses award winning Veeam Backup and Replication software to protect your valuable data.

• Completed between 6PM and midnight daily
• File restores only take a few minutes
• Server restores take up to one hour
• Choose from retention periods of 7, 14, 30, or 60 days
• Onsite storage on dedicated backup SAN

Hourly Backup

Designed for SQL databases and other servers with frequent data updates.

• Replicates the live server every 60 minutes
• Images retained for 24 or 48 hours
• File level and complete server restore available
• Onsite storage on dedicated backup SAN

Second City Backup

Protects against data loss due to a major disaster affecting our Auckland data centre.

• Completed between midnight and 6AM daily
• Choose from retention periods of 7, 14, 30, or 60 days
• Backed up to disk over private ethernet or encrypted Internet circuits
• Offsite storage in Hamilton or Sydney data centres

Server Monitoring

Monitoring from LogicMonitor is easy to understand with pretty reports for your clients. Notifies by email and txt.

• Ping check - is the server alive?
• Web check - are the correct pages being served?
• Mail check - is mail being delivered?
• Storage check - are we low on disk space?

Operating System Updates

Staying current ensures your servers play nicely with the technology they run on. It also helps keep Internet nasties away.

• Backup is taken before installing updates
• Updates applied during low activity
• Restart during agreed maintenance windows